April 2010

Improve Best Practice with Knowledge-Centric Business Processes

When David Gardiner, CEO, joined UniTech he brought 11 years of consultancy experience in the field of Information & Knowledge Management (KM). Having worked extensively to a grade 4 consultant (has led a KM team in a major initiative) David recognises the theory and practice sometimes differ when the practicality of making change is upon an organisation. Working with the technology specialist within UniTech the methodologies and process to enable KM activity has been defined and structured. In conjunction with Peoplematters (Specialist in People development and Communication) and 20/20 Productions (Design specialists) UniTech are now offering a full lifecycle project service covering people, process and technology needs within one package.
 
The KM Methodology which David is accredited to has been designed to ensure a proper, comprehensive, systematic and consistent approach to successful knowledge management. It embraces a holistic approach to the strategic, cultural, people, process and technology issues.
 

In particular, it ensures proper attention to the critical success factors in implementing knowledge management and knowledge centric processes and procedures which are, at least:

  • Proper KM education
  • Senior Management engagement and commitment
  • Identification of the critical knowledge areas/assets
  • A shared KM vision and strategy linked to the business objectives
  • A knowledge sharing culture through effective collaboration
  • Robust KM-enabled processes that leverage the knowledge
  • Natural and flourishing knowledge-led communities
  • Enabling knowledge technologies
  • Aligned rewards and recognition
  • Critical knowledge worker skills training
  • Define and effectively manage Knowledge Worker competence level
  • Measures to gauge the business and KM benefits

To ensure a proper focus on the critical knowledge areas and assets, and to ensure the correct relationship between the constituent parts of the KM implementation initiative, a holistic knowledge asset centric framework is used, as below in Fig 2.

Knowledge Management 

In Stage I of "Strategic Planning for Knowledge Management" an organisation determines:

  • The vision and readiness for a knowledge management initiative; and
  • The scope and feasibility of the project

To learn more why not contact David on 0845 658 6555

 
16/04/2010